Terms of Sale

1. Introduction and definitions

The operator and seller is Bonderio s.r.o., Company ID 06854699, registered office at Jičínská 226/17, Žižkov, 130 00 Prague 3, Czech Republic, recorded in the Commercial Register kept by the Municipal Court in Prague, file no. C 290156/MSPH (the “operator”).

These Terms of Sale (the “terms”) govern, in accordance with Section 1751 of Act No. 89/2012 Coll., the Civil Code, the mutual rights and obligations arising in connection with the purchase of paid services on the Reconvio website.

For the purposes of these terms:

• the “Service” means the Reconvio tool for automated website audits and the related paid features (the Pro tier);
• the “buyer” means the natural or legal person entering into a contract with the operator;
• the “consumer” means a buyer who is a natural person not acting within their business activity;
• the “subscription” means paid access to the Service for a recurring, renewable period.

2. Subject of purchase and description of the service

Reconvio provides an automated website audit across the areas of security, speed, search visibility, accessibility, law and privacy. The basic check is free.

The paid Pro tier extends the Service in particular with specific fix guides for findings, advanced checks, PDF export of the report and ongoing site monitoring. The exact scope of features and their price are shown on the order page at the time of order.

The operator may reasonably adjust and develop the scope of the Service over time.

3. Order and formation of the contract

You order the paid Service through the order form on the website. Before submitting the order you can review and change the details entered.

The contract is formed when the operator confirms receipt of the order and successful payment to the buyer's email address. By submitting the order the buyer confirms that they have read and agree to these terms.

For a subscription, entering into the contract creates a recurring obligation under the subscription article.

4. Prices and taxes

Prices of the Service are shown on the website for each tier, including whether they are stated with or without value added tax (VAT).

Where the operator is a VAT payer, VAT is added to the price at the statutory rate under applicable law and by place of supply (for consumers in the EU generally by the consumer's country under the One Stop Shop – OSS scheme). For customers outside the EU, taxes and charges may be governed by local law.

The operator issues the tax document electronically and makes it available to the buyer by email or in the user interface.

5. Payment terms

Payments are processed through the Stripe payment gateway (Stripe, Inc. / Stripe Payments Europe, Ltd.). The operator has no access to your payment card number; it is processed solely by the payment gateway provider.

The price is payable in advance, before the paid Service is made available. Accepted payment methods are shown in the payment interface.

Processing of personal data in connection with payment is described in the Privacy Policy.

6. Subscription and automatic renewal

Where the Service is purchased as a subscription, it is agreed for the chosen period (for example a month or a year) and renews automatically for a further identical period until the buyer cancels it.

At each renewal, the price applicable to the new period is charged automatically from the buyer's payment method. The buyer is informed of the upcoming renewal and of any price change in advance by email, with reasonable notice.

The operator will announce a change to the subscription price at least 14 days in advance. If the buyer does not agree with the change, they may cancel the subscription before the end of the current period.

7. Cancelling a subscription

The buyer may cancel the subscription at any time in the user interface or by a request to the contact email. Cancellation takes effect at the end of the period already paid for; the Service remains available until then.

On cancellation, the subscription does not renew for a further period and no further payment is charged. The subscription already paid for the current period is not refunded unless a statutory right applies or the parties agree otherwise.

The operator may terminate or suspend the subscription in the event of a breach of these terms or the Terms of Use.

8. Delivery of digital content and service

The Service is digital content, or a digital service, supplied online. After the payment is credited, the paid functionality is usually made available immediately, at the latest without undue delay.

The buyer acknowledges that using the Service requires an internet connection and a standard web browser. Specific technical requirements are stated on the website.

9. Withdrawal from the contract (consumer)

Where the buyer is a consumer, they have the right to withdraw from a distance contract within 14 days without giving a reason under Section 1829 of the Civil Code.

However, for the supply of digital content or a digital service, the right of withdrawal ceases if performance began with the consumer's prior express consent and their acknowledgement that they thereby lose the right of withdrawal (Section 1837 of the Civil Code). By ordering the paid Service and having it made available immediately, the consumer gives this consent.

If performance has not begun, the consumer may withdraw by notice to the contact email; the operator will refund the payments received without undue delay, at the latest within 14 days. A model withdrawal form is available from the operator on request.

10. Rights from defective performance and complaints

The operator is responsible for the Service being free of defects on provision and for the agreed period, and matching its description. Rights from defective performance are governed in particular by Sections 1914 et seq. and 2389a et seq. of the Civil Code.

The buyer may complain about a defect of the Service at the contact email with a description of the problem. The operator will issue confirmation of the complaint and handle it without undue delay; where the buyer is a consumer, at the latest within 30 days unless a longer period is agreed.

If the defect is remediable, the buyer has the right to have it removed free of charge; otherwise to a reasonable discount or to withdraw from the contract.

11. Liability and availability of the service

Audit results are informational and indicative; they do not replace a full security audit or professional legal or other advice. The operator is not liable for damage arising from action taken on the basis of the results beyond the mandatory provisions of law.

The operator strives for high availability of the Service but does not guarantee uninterrupted operation. The Service may be temporarily unavailable due to maintenance, updates or causes beyond the operator's control.

The consumer's statutory rights are not affected by this article.

12. Out-of-court settlement of consumer disputes

The Czech Trade Inspection Authority (Štěpánská 796/44, 110 00 Prague 1, www.coi.cz) is competent for the out-of-court settlement of consumer disputes arising from the contract. A consumer may also use the online dispute resolution platform at ec.europa.eu/consumers/odr.

A consumer may also address a complaint directly to the operator at the contact email. This does not affect the right to go to court.

13. Final provisions

The contract and these terms are governed by the law of the Czech Republic; this does not deprive the consumer of the protection afforded by the mandatory rules of the state of their habitual residence. Any disputes are decided by the Czech courts.

The operator may amend these terms, in particular in response to changes in the Service or the law. It will publish the new version on the website and, for an ongoing subscription, will inform of a material change in advance by email.

If any provision is invalid, this does not affect the validity of the remaining provisions. These terms are effective from the date stated in the introduction.